Our Commitment to You

Acceptance of Terms

Hi there! By using our website, you’re agreeing to these terms and conditions, so please read them carefully. If you don’t agree with any part of these terms, it’s best not to browse our site or make a purchase. We want everyone who visits Infusara to feel comfortable and informed. So, let’s make sure we’re on the same page from the get-go.

Eligibility to Purchase

To shop with us, you need to be at least 18 years old or have the consent of a parent or guardian. If you’re purchasing on behalf of an organization, you confirm that you have the authority to bind that organization to these terms. We care about everyone in our community, which is why we want to ensure that all our customers are eligible to enjoy our herbal delights safely.

Account Security

Keeping your account secure is super important to us. Make sure you create a strong password and keep it confidential. If you ever suspect someone has accessed your account without permission, please reach out to us right away at [email protected]. We do our best to protect your information, but it’s a team effort, and your vigilance helps!

Orders and Payment

When you’re ready to place an order, you’ll find a smooth process ahead. You can pay with various methods, and we’ll confirm your order via email as soon as it’s processed. If you have any questions about your order, just drop us a line. Remember, all sales are final once confirmed, but we’re here to help if you run into any issues along the way.

Pricing and Errors

We strive for accuracy in all our pricing and product descriptions. However, mistakes can happen — like a typo that sneaks in! If you notice a discrepancy, please let us know. We reserve the right to correct any pricing errors on our site, and we’ll always do our best to keep you updated. Your understanding means the world to us.

Shipping and Delivery

Shipping is a breeze with Infusara. We work hard to get your teas to you as quickly as possible. Most orders will ship within a few business days. Once your order leaves our hands, we’ll send you a tracking number so you can follow its path. If you ever have questions about your shipping, just reach out and we’ll be glad to assist.

Returns and Refunds

If you’re not completely happy with your purchase, we’re here to help. You can return items within 30 days of receipt for a full refund or exchange. Just make sure the items are unused and in their original packaging. Reach out to us at [email protected] to get started. We want you to love every sip, and we’ll do our best to make things right.

Intellectual Property

All content on our site, including text, graphics, and logos, is owned by Infusara. We put a lot of heart into what we create, and we ask that you respect our intellectual property. You may not reproduce, distribute, or use any of our materials without written permission. Let’s keep the tea love flowing while protecting our community.

Governing Law

These terms are governed by the laws of the state of Tennessee. If you ever find yourself in a dispute with us, we prefer to resolve things through arbitration rather than court. It’s quicker and more personal. Plus, you agree that any claims cannot be brought as a class action. We believe in clear communication, and we’re always just an email away.