How We Handle Returns

Return Window

At Infusara, I want you to love your tea as much as I do. If you’re not completely happy with your purchase, you have 30 days from the date of delivery to initiate a return. This aligns with the FTC Mail/Internet/Telephone Order Merchandise Rule, which ensures that you have ample time to decide if our herbal blends are a good fit for you. Just like a warm cup on a chilly day, we want your experience to be comforting and stress-free.

How to Initiate

To start your return, simply reach out to us at [email protected]. Please include your order number and the reason for the return. I’ll personally make sure that the process is as smooth as possible. You don’t need to worry about complicated forms or lengthy procedures; just drop me a line, and I’ll take care of you. It’s all about making sure you feel supported.

What’s Returnable

You can return most items within the 30-day window, provided they’re unopened and in their original packaging. This includes our delightful herbal infusions and accessories like the Serenity Brew Teapot and Cedarwood Infuser Tumbler. However, once you’ve opened a package, it’s tough for us to resell it—so keep that in mind when making your selections. If it’s not quite right, we’re here to help you find what you love.

What’s Final Sale

Some items are final sale and cannot be returned, including gift sets that have been opened or any seasonal blends that may not be restocked. It’s always best to double-check before making a purchase. If you’re unsure, feel free to ask! I’m just an email away and can help guide you through your options to ensure you find something perfect for your taste.

Refund Method & Timeline

Refunds will be issued to the original payment method within 5-7 business days after we receive your returned item. I know how important it is to have your funds available, especially when you’re planning your next tea adventure. If you’ve received a gift, I can also provide store credit if that’s what you prefer. Just let me know what works best for you.

Damaged or Wrong Items

If your package arrives damaged or you received the wrong item, please let me know right away! I’ll take immediate steps to resolve the issue and send you the correct product. Just snap a picture of the damaged item and email it to me at [email protected]. Your satisfaction is my top priority, and I want to ensure you can enjoy your tea without any hiccups.

Return Shipping

Return shipping is on you, but I promise to make it easy. I recommend using a trackable shipping service or purchasing shipping insurance for items over $50. It’s always better to be safe than sorry! Once I receive your return, I’ll process it quickly, so you can get back to sipping your favorite brews in no time.

Exchanges

Exchanges can be arranged for unopened items within the return window. If you’ve found something new you’d like to try, just let me know, and I’ll guide you through the exchange process. I want to help you find that perfect blend that warms your heart, whether it’s our calming chamomile or invigorating peppermint.

Cancellations

For cancellations, please contact me as soon as possible at [email protected]. If your order hasn’t shipped yet, I can cancel it without any hassle. If it’s already on its way, just follow the return process once it arrives. I appreciate your understanding and support as we navigate this together.